Frequently asked questions · Commercial cleaning

Commercial Cleaning Questions, Answered Before the Walkthrough.

Straight answers to the questions property managers, facility managers and office managers ask before hiring a commercial cleaning company in Washington DC, Maryland or Northern Virginia. If yours is not here, call (703) 857-4303 or send us a message.

Getting started

Getting started questions

How do I get a quote for commercial cleaning?

Start with a free consultation and walkthrough. We visit the facility, review current conditions, the operating schedule, traffic patterns and problem areas, then put together a written scope of work and staffing plan with pricing. Use the form on this page or call (703) 857-4303.

What determines the price of a commercial cleaning program?

Pricing is based on the size and layout of the facility, the cleaning frequency, the scope of work (for example restrooms, floor care, high dusting or disinfection), the schedule (day, night or both) and any facility-specific requirements such as medical or industrial areas. Because every program is built from a walkthrough, we do not quote from a standard package.

Do I need to do anything before the crew arrives?

Usually very little. Anything the facility needs to prepare, such as access, alarm procedures or storage space for equipment and supplies, is covered before service starts so expectations are clear on both sides.

How quickly can service start?

Timing depends on the walkthrough, scope approval and staffing for your building. Once the scope is agreed, the first 30 days follow our documented onboarding process so the program is stable from the start.

Service and scheduling

Service and scheduling questions

Do you offer day or night cleaning?

Both. CleanWise runs day and night crews and schedules service around how the building operates: tenants, patients, shifts and building access.

How often will you clean my facility?

Most clients are on recurring programs five or more days a week, but frequency is set by the facility. Offices, medical facilities, multi-tenant buildings and industrial properties each have different needs, and the schedule is written into the scope of work.

What cleaning methods and equipment do you use?

Commercial facilities call for methods not typically used in residential cleaning. During the walkthrough we discuss the methods we intend to use to meet your requirements. Depending on the facility these can include backpack vacuuming, machine floor scrubbing, steam cleaning and high dusting.

How long does each cleaning take?

It depends on the size of the space, the scope and how many people are on site. We staff the program with the number of cleaners needed to meet your standard within the window you need it completed.

What happens if I need to cancel or change the schedule?

Schedule changes and cancellation terms are discussed during the proposal stage and written into the service agreement, so there are no surprises later.

Quality and accountability

Quality and accountability questions

How do you manage cleaning quality?

Cleaning is run as a managed program, not labor only. Each client has a defined scope of work, an assigned crew, scored inspections by site managers and supervisors, a shared issue log and a dedicated account manager who coordinates follow-up.

What is the 30-Day Onboarding Standard?

The first month of every new account follows a documented transition: a baseline walkthrough, a written scope and staffing plan, a shared issue log from day one, crew stabilization and weekly quality reviews. If the agreed onboarding standard is not met, CleanWise credits back a portion of the first month’s service.

What happens when something is missed?

You log it, or your account manager logs it from an inspection, in the shared issue log. Items are tracked through to resolution so nothing gets lost in an email thread, and recurring items are addressed in the weekly quality review.

Will the same crew clean my building each time?

That is the goal. CleanWise assigns crews to specific buildings and invests in keeping them, because consistent cleaning comes from consistent people. When staffing does change, the account manager manages the transition.

Who do I contact if there is a problem?

Your dedicated account manager. Because CleanWise is owner-operated, decisions about staffing or scope are made by the people who run the company, not relayed through a regional office.

Coverage and facilities

Coverage and facilities questions

Which areas do you serve?

CleanWise Solutions is headquartered in Alexandria, Virginia and serves commercial properties throughout Washington DC, Northern Virginia and Maryland. See our service areas for cities and counties.

What types of facilities do you clean?

Office buildings, medical offices and outpatient facilities, multi-tenant commercial and residential properties, educational facilities, government and public-sector buildings, and warehouses and industrial properties. See who we serve.

Can you handle multiple locations?

Yes. For clients managing several properties, CleanWise can keep one scope standard and one point of contact across more than one location, including locations in different states within the DMV.

Are you a franchise?

No. CleanWise Solutions is an owner-operated company founded in 2020 and run from Alexandria, Virginia by Trevor Mills. Read more about CleanWise.

Still Have a Question?

Call us, or request a free walkthrough and we’ll answer it on site.

Free consultation and walk-through. No obligation.